DELIVERY & RETURNS

When you order, we will tell you what delivery methods are available.
Follow your order delivery at all times by entering your parcel tracking number on this link.

More information about the Exchange and Returns Policy or the right to withdraw can be found in our Terms and Conditions.

 

CHOICE OF DELIVERY IN METROPOLITAN FRANCE:

HOME DELIVERY – WITHOUT A SIGNATURE

Your parcel will be delivered to you within 48 hours, directly in your mailbox. If it is not large enough and you are absent, a notice of passage will be filed allowing you to choose on the Internet a new delivery date within 6 working days or to pick up your parcel the next day at 3pm in the post office of your choice.
If you do not express a choice, you can then pick up your parcel at your post office within 15 days.

HOME DELIVERY – WITH SIGNATURE

Your parcel will be delivered to you within an indicative period of 48 hours and delivered against signature. If you are absent, a notice of passage will be filed allowing you to choose on the Internet a new delivery date within 6 working days or to pick up your parcel the next day at 3pm in the post office of your choice.
If you do not express a choice, you can then pick up your parcel at your post office within 15 days.

WITHDRAWAL POINT DELIVERY

With Colissimo Point Withdrawal you have several withdrawal methods to choose from to get your parcel back:

At La Poste,you can choose the establishment in which you wish to have your bill delivered (without prior passage of your bill at home) from the 9,000 post offices available throughout metropolitan France. Your parcel will be delivered to you within 48 hours and you will be informed of the availability of your package by SMS and email. You can then pick it up within 10 business days. After this time, your package will be returned to us.

In Pickup Deliveryyou can choose one of the 7,500 local merchants in the Pickup network, close to your home, workplace or vacation, from which you wish to be delivered. Your parcel will be delivered to you within 48 hours and you will be informed of the availability of your package by SMS and email. You can then pick it up within 10 business days. After this time, your package will be returned to us.

In Pickup Station, you can choose one of 500 automatic pick-up orders to have your package delivered. Install on your route (station, metro, car park, shopping malls …), they are accessible 7 days a week and 24 hours a day (except instructions subject to the timetables of the shopping malls and transport zones). Your parcel will be delivered to you within 48 hours and you will be informed of the availability of your package by SMS and email. The latter will tell you your withdrawal codes allowing you to pick up your package for 3 business days. After this time, your package will be returned to us.

 

OVERSEAS DELIVERY CHOICE:

HOME DELIVERY – WITHOUT A SIGNATURE

Your package will be delivered to you within an indicative time of D-6 or D-7 depending on the area, directly in your mailbox. If it is not large enough and you are absent, a notice of passage will be filed allowing you to choose on the Internet a new delivery date within 6 working days or to pick up your parcel the next day at 3pm in the post office of your choice.
If you do not express a choice, you can then pick up your parcel at your post office within 15 days.

HOME DELIVERY – WITH SIGNATURE

Your package will be delivered to you within an indicative time of D-6 or D-7 depending on the area and delivered against signature. If you are absent, a notice of passage will be filed allowing you to choose on the Internet a new delivery date within 6 working days or to pick up your parcel the next day at 3pm in the post office of your choice.
If you do not express a choice, you can then pick up your parcel at your post office within 15 days.

DELIVERY CHOICE EUROPE AND REST OF THE WORLD (EXCLUDING METROPOLITAN FRANCE):

COLISSIMO EXPERT

Your parcel will be delivered to your home within an indicative time of D-3 and delivered against signature (guaranteed deadlines in 40 countries). If you are absent, a notice of passage will be filed allowing you to choose on the Internet a new delivery date within 6 working days or to pick up your parcel the next day at 3pm in the post office of your choice.
If you do not express a choice, you can then pick up your parcel at your post office within 15 days.